December 8 | 6:00 PM

Dr. Will Flanary and Kristin Flanary

Dr. Will Flanary and Kristin Flanary bring humor and humanity to the healthcare industry. Dr. Flanary, better known as "Dr. Glaucomflecken," creates medical-themed comedy shorts on social media for an audience of over 5 million. Kristin, also known as "Lady Glaucomflecken," advocates for patients and "co-survivors" of serious illness. Together, the couple co-hosts the medical comedy podcast, "Knock Knock, Hi! with the Glaucomfleckens," and uses their multimedia keynote speaking, writing, and social media presence to transform their dramatic personal health history into an opportunity for laughter, education, and advocacy.

In this poignant and in-demand keynote address, Dr. Will Flanary (aka Dr. Glaucomflecken) co-presents with his wife, Kristin Flanary (aka Lady Glaucomflecken). By the time they were 35, Will had suffered two cancer occurrences and a sudden cardiac arrest. While Will is widely recognized as a cancer and cardiac arrest survivor, Kristin took on the unexpected roles of caregiver and "co-survivor" of these traumatic experiences. In May 2020, she woke up in the middle of the night to Will dying in their bed while their 8- and 5-year-old daughters were asleep in the next room. She called 911 and performed 10 minutes of CPR before help arrived. As a physician, Will has a unique perspective on being a patient, and vice versa. Kristin has behind-the-scenes knowledge of what it takes to be a physician, from being "married to medicine" from the pre-med years all the way to private practice. Plus, she has been a patient, a caregiver, and a co-survivor of multiple life-altering diagnoses. Together, their perspective on the healthcare system is distinctive and powerful. They have seen compassion and humanity, and the lack thereof. In this multimedia, award-winning presentation, you will experience humor, amazement, and love as Kristin and Will share their story with the hope of making a difference. They strive to change how healthcare workers see their patients and their families and to remind them of the importance of compassionate care. They hope to make healthcare a little more human.

December 10 | 1:45 PM

Don Berwick, MD, MPP, FRCP, KBE

Donald M. Berwick, MD, MPP, FRCP, KBE, is President Emeritus and Senior Fellow at the Institute for Healthcare Improvement (IHI) an organization he co-founded and led as President and CEO for 19 years. He is one of the nation’s leading authorities on health care quality and improvement. In July 2010, President Obama appointed Dr. Berwick to the position of Administrator of the Centers for Medicare & Medicaid Services (CMS), which he held until December 2011. A pediatrician by background, Dr. Berwick has served as Clinical Professor of Pediatrics and Health Care Policy at the Harvard Medical School, Professor of Health Policy and Management at the Harvard School of Public Health, and as a member of the staffs of Boston’s Children’s Hospital, Massachusetts General Hospital, and the Brigham and Women’s Hospital. He has also served as vice chair of the US Preventive Services Task Force, the first “Independent Member” of the Board of Trustees of the American Hospital Association, and chair of the National Advisory Council of the Agency for Healthcare Research and Quality. He is an elected member of the American Philosophical Society, the American Academy of Arts and Sciences, and the National Academy of Medicine (NAM, formerly the Institute of Medicine, or IOM). Dr. Berwick served two terms on the IOM’s governing Council, was a member of the IOM’s Global Health Board, and currently chairs the NAM Board on Health Care Services. He served on President Clinton’s Advisory Commission on Consumer Protection and Quality in the Healthcare Industry. His numerous awards include the 2007 William B. Graham Prize for Health Services Research, the 2006 John M. Eisenberg Patient Safety and Quality Award, and the 2007 Heinz Award for Public Policy. In 2005, he was appointed Honorary Knight Commander of the British Empire by Her Majesty Queen Elizabeth II, the highest honor in the UK for non-UK citizens. He is the author or co-author of more than 200 scientific articles and six books. He also currently serves as Lecturer in the Department of Health Care Policy at Harvard Medical School.